Kaiser Northwest Billing System Upgrade

What is changing?

Kaiser Permanente Northwest (Oregon and Washington) is updating their billing system, for Individuals and Family (KPIF) plan members who enroll through the Health Insurance Marketplace. As part of the new system:

  • Your premium bills, payment stubs, and online payment portal will have a new look.
  • We will have new contact information.

When is the new billing system going to be active?

The new billing system is scheduled to roll out on the following dates in 2015:

  • September 4: Oregon (first bill will be for October coverage)
  • September 24: Washington (first bill will be for November coverage)

If you’re a member that will be impacted by these changes, you will receive a letter and/or email with important information regarding the upcoming change and the steps you need to take to keep your account current.

Will autopay accounts change?

After the transition, your autopay accounts will no longer be active, so you will need to set up a new account on our online payment system.

  • Autopay won’t be immediately active, but will be available shortly after the transition. To keep accounts current, you must pay the premium due on the paper invoice by phone, mail, or a one-time payment on kp.org/premiumbill.
  • If you are enrolled in online bill payment through your bank, you’ll need to give the bank our new mailing address:

Kaiser Foundation Health Plan, Inc.

P.O. Box 60508

City of Industry, CA 91716-0508

If you have any other questions, please feel free to call the National Billing Service Center at (844) 524-7370 Monday through Friday from 8AM to 5PM and Saturday and Sunday from 8AM to 3PM.

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