Kaiser Permanente Payment Processing is Broken in Covered California

By Stephen Saucier

Recently Kaiser Permanente has been experiencing significant problems related to accepting online binder payments in Covered California. This is affecting new customers enrolling through Covered California that have enrolled on a Kaiser Permanente Plan and are trying to submit the initial premium through the “Pay Now” button. If you’ve made an online payment for your Kaiser Permanente coverage through Covered California and the payment never showed up on your bank or credit card statement then it’s possible your payment was not successfully processed due to the system error.

Kaiser Permanente is aware of the issue, and is currently working to fix it. As of yet, there is no ETA If you have submitted an online premium payment through Covered California for your Kaiser enrollment; we suggest contacting Kaiser Member Services at 1-800-464-4000 to confirm it has been processed. And if not, to make payment so your coverage is activated.

It’s important to make sure that your initial premium payment is received on time in order to be sure that you coverage will begin on your desired effective date. So if you’ve walked through the payment process but are not 100% certain that your payment was processed successfully, then give member services a call today.

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