Customer Comments, Reviews, and Testimonials

Find customer reviews, comments and testimonials below about, our customer service, and Kaiser Permanente Health Insurance. We welcome any feedback you have for us whether it’s positive or negative. How was your experience on our website? Did you receive excellent customer service by phone, online chat or by email? Please let us know your thoughts so we know how we’re doing and so we can share your comments with others.

Share Your Feedback

Comments from Our Customers

View customer comments below. Comments are listed in order with the most recent comments appearing at the top.


"I had some difficulties when I was applying Kaiser Health Insurance. My application was rejected due to my past heart exams. This is unexpected because I am generally a healthy person with an active life style. I was very frustrated because I need to have a new health insurance policy in place before I can take my new job within a month. With desperation, I called Jessica Howland, an health insurance agent from I wasn't sure how much she can help me, but I thought there is nothing to lose at this point anyway. Jessica is not only very knowledge about Kaiser Health Insurance products, but also knows the application process very well. She guides me step by step to go through appeal process. She is very patient and understanding. She always responds my email or phone calls promptly. Knowing Jessica is there for me, I feel calm and confident! Finally, my appeal is successful: my application got approved on time for me to start my new job!  I would like to thank for hiring  and retaining such highly qualified health insurance  professionals like Jessica Howland, who turns my bad beginning into a happy  ending! " – Jenny Barnes on September June 24, 2013

"I just finished filling out my on-line application, and I wanted to acknowledge and recognize Holly Davies for her support and help in answering my questions about different plans... Holly helped me out a lot and spent time answering many questions about different plans. I would like to thank Holly for her assistance with this process, which was complicated at times. She was great." – Anonymous on June 24, 2013 

"We have been very satisfied with the care we have received with Kaiser. We appreciate the ease of communication with our physician." – Anonymous on October 4, 2012 

I liked working with Holly and appreciated the ease of her personality and her efficiency. She bent over backwards to help me get our paperwork right. Holly was exactly what I needed. If I ever have the opportunity to recommend someone for help with medical coverage, it will be Holly! – Peg on March 24, 2012

I have always had other health insurance. My kids started with Kaiser Insurance last year and I have to say that I couldn't be more impressed. The employees all seem so happy to work for Kaiser. I just spoke with Jacob Hansen who gave me quotes for my children and myself. Jacob was so patient and informative. I'm going to insure my kids through Kaiser!”– Kelly on January 26, 2012

Holly was a huge help to us. Any time I can refer her, I certainly will." - Teri B. on January 23, 2012

Thank you so much, Holly. You have removed a great burden from my shoulder. I guess now we need to work on getting a Kaiser policy for my other family members. You have been a great help and you have great patience. Thank you so very much.”– Bob T. on January 17, 2012

I just spent some time talking with Esmeralda. I wanted you to know what a nice experience I had with her. She did a lovely job with me. She was very kind, polite, and respectful, even though I didn't want to have this conversation and deal with this tonight. She was a pleasant person. I appreciated her kindness in helping me figure all this out. I just wanted to let you know you have a great person on your team.”– Valerie on December 28, 2011

The chat session with Thomas was very informative and productive! Thanks again!”– JKPP, Jr. on December 20, 2011

Thank you, Thomas. You are very professional over the phone. Thank you for your time.”– Anonymous from December 12, 2011

I highly recommend Jacob Hansen. He was extremely helpful this morning in answering my application questions.”– Anonymous on December 8, 2011

Thomas, Thank you for your excellent assistance. Make the rest of your week great!”– Barry on November 29, 2011

– K. Helamen on August 25, 2011

Note: By leaving your feedback, you are agreeing to allow us to post your comments on this page. We intend to publish reviews written as they are submitted. However, we reserve the right to correct spelling, punctuation and grammar errors. Also, we reserve the right to remove entire comments or portions of comments if they include content that would be inappropriate for publication on our website.