Customer Comments, Reviews, and Testimonials
Find customer reviews, comments and testimonials below about KaiserQuotes.com, our customer service, and Kaiser Permanente Health Insurance. We welcome any feedback you have for us whether it’s positive or negative. How was your experience on our website? Did you receive excellent customer service by phone, online chat or by email? Please let us know your thoughts so we know how we’re doing and so we can share your comments with others.
Comments from Our Customers
View customer comments below. Comments are listed in order with the most recent comments appearing at the top.
"I am writing this letter to thank you for providing us with the most exceptional customer service we have ever experienced in Holly Davies. Back in 2010, we went off of COBRA and Holly helped us set up a group account. She was so easy to work with and extremely knowledgeable throughout the entire process. I recently went on Medicare and was so relieved to find that Holly was still with KaiserQuotes.com and we could get her to guide us during this change. She took charge and guided us successfully through every step of the way, helping me go on Medicare, my Wife on a new personal plan, and then cancelling the group plan we originally set up. Of all the things you do in life, your health insurance is one of the most important things you do. It is really scary trying to sort out what you should be doing. Holly made the entire process so simple and always gave me the feeling we could trust what she was telling us to do. She is a pleasure to work with.Throughout my career, I have managed large Customer Service organizations in the Computer and Optical Disc industries. In my last position, I had over 300 customer service representatives worldwide. I do know what good Customer Service should be. I must say that without a doubt, Holly is the best I have ever had the pleasure to work with. I have never felt compelled to write a letter like this before, but in this case, it seemed appropriate." - Ken Shrimplin on October 1, 2012
"We have been very satisfied with the care we have received with Kaiser. We appreciate the ease of communication with our physician." – Anonymous on October 4, 2012
“It's been a pleasure working with Holly and Bessie. You guys are much more pleasant and easier to reach than other insurance carriers." – R. and A. Enterprises on April 10, 2012
“I liked working with Holly and appreciated the ease of her personality and her efficiency. She bent over backwards to help me get our paperwork right. Holly was exactly what I needed. If I ever have the opportunity to recommend someone for help with medical coverage, it will be Holly! – Peg on March 24, 2012
“I have always had other health insurance. My kids started with Kaiser Insurance last year and I have to say that I couldn't be more impressed. The employees all seem so happy to work for Kaiser. I just spoke with Jacob Hansen who gave me quotes for my children and myself. Jacob was so patient and informative. I'm going to insure my kids through Kaiser!”– Kelly on January 26, 2012
“Holly was a huge help to us. Any time I can refer her, I certainly will." - Teri B. on January 23, 2012
“Thank you so much, Holly. You have removed a great burden from my shoulder. I guess now we need to work on getting a Kaiser policy for my other family members. You have been a great help and you have great patience. Thank you so very much.”– Bob T. on January 17, 2012
“Thank you, Esmeralda, for taking time to answer all my questions. Prior to calling you, I got a quote from a different company. They hurried through the proposal and seemed more interested in the sale than in my needs. You gave me personalized attention and went out of your way to share helpful information. I will probably go with Kaiser.”– Mr. Grippalde on January 11, 2012
“I just spent some time talking with Esmeralda. I wanted you to know what a nice experience I had with her. She did a lovely job with me. She was very kind, polite, and respectful, even though I didn't want to have this conversation and deal with this tonight. She was a pleasant person. I appreciated her kindness in helping me figure all this out. I just wanted to let you know you have a great person on your team.”– Valerie on December 28, 2011
“I just wanted to say thank you to you and your staff for doing such an excellent job for us. I really appreciated you getting back to me so quickly on my numerous e-mails and phone calls. You always answered my questions and did what you said you would. I want you to know we are grateful for all your hard work. It will be a pelasure doing business with you in the years to come.”– Lyn - Forestiere Underground Gardens, LLC on December 22, 2011
“The chat session with Thomas was very informative and productive! Thanks again!”– JKPP, Jr. on December 20, 2011
“Thank you, Thomas. You are very professional over the phone. Thank you for your time.”– Anonymous from December 12, 2011
“I highly recommend Jacob Hansen. He was extremely helpful this morning in answering my application questions.”– Anonymous on December 8, 2011
“Thomas, Thank you for your excellent assistance. Make the rest of your week great!”– Barry on November 29, 2011
“You have been very helpful with this process of getting health insurance. The fax went through! I will be working for Kaiser in Home Health in Union City, and I am told that my benefits will start the 1st of the next month. So I will not need it for very long. I am most fortunate! Thank you again.”– V. Smith in Union City, California on November 11, 2011
“I went to Santa Clara emergency on Oct. 19 for pain in my left leg and lower back. After 4 hours, during which I was given a cat scan, I was diagnosed as sciatica. The cat scan was totally unnecessary and, I was told, had the effect of 500 chest x-rays. I've had sleepless nights worrying about the harm of all this radiation. I saw my regular doctor later and he diagnosed my illness correctly in two minutes without a bunch of needless testing.”– Anonymous in Santa Clara, California on October 27, 2011
“Thank you Thomas, you were a big help with the application! I was about to give up, so thanks for the follow through.”– J. Hayden from Sacramento, CA on September 13, 2011
“I grew up on Kaiser and am disappointed in what has happened to Kaiser and the medical insurance that is offered. I don’t have $5000 just sitting in the bank. I am healthy, and I feel [that] not just Kaiser, all the insurance companies, take advantage of that. The companies take my premium and then when I do need it, I get penalized. Sorry that you had to hear my complaints. But you are part of the health plan.”– Anonymous in Sacramento, California on August 31, 2011
“I am very grateful that I am now covered by Kaiser. When I deleted my policy from Anthem Blue Cross, they immediately increased my husband's premium by $82 per month. This is the 4th increase in the last 18th months! If it were not for Kaiser, I was simply not going to have any health insurance and hope that I make it through the next 3.5 years until I can get Medicare.”– Christine Weis on August 30, 2011
“Bessie did an absolutely exquisite job. I spoke to another woman who wasn't really as wonderful as Bessie.”
“My son became a Kaiser patient after becoming an employee of Royal Ambulance. He’s very impressed with the service he has received.”– B. Tanner on August 9, 2011
“Having worked at Kaiser in the past, I want to tell you that your customer follow-up is very good. Thank you.”– C. Lueddeke, Compliance Manager in the San Francisco Bay Area, on August 9, 2011
“I have just called your company seeking health coverage information. I must congratulate you for the superb service you have. Your employee was highly professional, kind, courteous and understanding. It is very satisfying to be treated so kindly especially when one is seeking health coverage for a loved one. Thank you for having such high quality staff.”– P. Baldwin from Rancho Cucamonga, California on June 3, 2011
“I just had the pleasure of getting some wonderful assistance. This was going to be my last attempt of looking into Kaiser for medical coverage. The first time I was totally given the runaround - and just gave up because I never heard anything back from the first rep. This time I was connected to the person with HONEST answers to my questions, which saved me a lot of time and headaches. Just through this chat I can tell she is a dedicated employee, and she too does not like to be given the shuffle when she’s looking for her own answers and does not allow the consumer to receive the shuffle either. She was open and honest in answering all my questions. She chatted as a live person, not an employee hitting the "macro" buttons. She answered in her own words; nothing of the conversation felt "scripted" - she was genuine in her words. She didn’t just leave me out in the cold. She suggested other roads to look into. I appreciate her honesty in answering my questions, not sugar-coating a "no". She's a keeper. Give her praise and she will continue to do an excellent job! - THANKS! I WOULD HIRE YOU in a heartbeat! YOU'RE A KEEPER IN MY BOOK!”– R. Dominguez on February 8, 2011
“I had a number of questions about insurance and the man I talked to did a really good job.”– Anonymous on January 26, 2011
“Because of your excellent service, I am very happy about applying for Kaiser- and I haven’t even seen a doctor yet!”– Anonymous on February 19, 2010
“I just wanted to take a moment to tell you thank you for all your help. You truly went above and beyond! A sincere thanks for your patience and understanding. I received my daughter’s acceptance and enrollment card on Saturday. Please pass this on to your manager so that she knows the exceptional job that you do.”– K. Borger on Monday, October 26, 2009
“It looks as though my son will be able to go on his wife’s health plan within the next three months, so I guess Kaiser is off the list for now. I’m quite impressed with all the follow-up I’ve received. Good job.”- B. Tanner on October 15, 2009
“I wanted to take a moment to let you know what a GREAT job Jessica is doing for you. She is such a pleasant person and was super helpful in explaining all this confusing coverage stuff to me. I am thrilled to have her on my side and look forward to signing up my whole company in the near future. Please pass along some serious Kudos from me to the powers that be in recognizing Ms. Jessica's outstanding customer service. She is a total asset to your team and this coming from a guy who does not like Kaiser coverage personally. She is the reason why I WILL be signing up every one of my employees. Thank you so much.”- A. Aleixo on October 14, 2009
“I would like to commend you for your very prompt response to my e-mail. I am totally impressed and feel very proud to be associated with the same company that you represent. Please forward a copy of this note of appreciation to your manager for me.”- J. Kimura on October 8, 2009
“I’d like to express my heartfelt appreciation to Dr. Doshi and his staff (and volunteers at the Information Desk) for the excellent care I received at Kaiser Permanente, Martinez, CA. With Dr. Doshi’s expertise, I am able to see well for the first time in two years and he has improved the quality of my life.”– A. Verhaart in Antioch, California on March 25, 2009
“You were sensitive, helpful and kind. I was able to remember because, as a woman, we remember those kinds of details.”– Anonymous from Atlanta, Georgia on February 17, 2009
“What a great site you have. If I wasn’t a competitor, I would go through you.”- Anonymous Competitor Broker on February 17, 2009
“Please pass on to your supervisor. Every time I communicate with Esmeralda, I mean to write to her supervisor, but I never do. For that I apologize. Esmeralda has such a pleasant and caring way about her that sets her apart from the usual insurance representative. As Human Resource Manager, I work with a number of insurance companies. She stands out from the masses. She has worked with me and for Redwood Glen, going beyond her job, beyond what she needs to do, to help answer our questions and keep our employees and organization insuring with Kaiser.”– G. Coleman, Human Resource Manager for Redwood Glen, A Bay Area Christian Camp & Conference Center, on January 12, 2009
“I just spoke with one of your customer service people. I just want to say that she did an excellent job in helping me understand all the terminology and everything about insurance. I really appreciated her patience and her explanations. My daughter got turned down though. That was very disappointing because she is a healthy young woman. She had gone in for poison oak, and Kaiser didn’t approve her because of her potential future susceptibility to poison oak and her BMI being too high. While she’s on the heavier side, her average resting heart rate is 54. When she went into the emergency room, it was down to 48. They said it’s because she’s a swimmer. She just had her appendix out and when they tested her while sleeping her resting heart rate was at 44.”– D. Umetsu in Eleele, Hawaii in January of 2009
“Jessica is the best! Very efficient and very thorough!”– S. Weber on June 30, 2008
“Please let everyone know how much I enjoy working with them. I appreciate being able to work with a Top Notch Agency!”– S. Mitchell, Senior Broker Sales Executive for Kaiser Permanente in Atlanta, Georgia on December 12, 2007
“Jessica was highly commended in our regional sales meeting. Our sales staff was discussing our different brokers and Jessica kept getting recognition for being knowledgeable and congenial. She makes our jobs easier.”- Laurie Storck, KP Service Manager in Atlanta, Georgia on December 10, 2007
“Your service representative was very pleasant and very helpful and very patient, and I wanted to say thank you.”– F. Ignani in November of 2007
“Many thanks to Esmer, Holly and the others who made this such an easy process. We are looking forward to a long term relationship! All the best.”– D. Nord on September 24, 2007
“I just wanted to thank you for your time and energy on working with us. My boss and I agree that it's just too big a risk to switch over completely from scratch. Please forward this to your supervisor to let them know how much I appreciated your professionalism and courtesy throughout this process. Thanks again.”– A. Lewis on July 26, 2007
“We were delighted with the friendly and helpful attitude of the entire staff, but especially with Esmeralda, who patiently and cheerfully helped us understand our health care options.”– R. Johnston of Johnston Thomas Attorneys at Law in Santa Rosa, California in June of 2007
“Thank you so much. You were amazing at customer service! I’ve never been treated so well w/ an insurance rep and understood everything they said! So appreciate your clarity and knowledge.”– D. Davies on May 9, 2007
“Thank you for responding to our request so promptly. I received a phone call in addition to your email. You were very informative and kind. It's people like you that make Kaiser Insurance desirable. I followed the site you gave me, and I shall print and complete the application today. Thanks again for all your help.”– R. Marabella on May 2, 2007
“I got coverage through your company. You guys are GREAT!!!! Thanks.”– D. Allison of Pacific West Association of REALTORS® in Anaheim, California on April 7, 2008
“I’m excited to find Kaiser’s rates are so low. My Blue Cross renewal premiums jumped significantly. By going with Kaiser Permanente our savings for our four person family will be about $600/mo.”– Anonymous in April of 2007
“My Blue Cross rates went up a lot! Also, if I’d delivered my baby at Kaiser, my cost would have been $600 instead of the $3000 that I paid. I’m quite upset at not having called sooner. The premium savings by switching to Kaiser for my family of 4 is over $200/month.”– Anonymous in April of 2007
“I need to give credit for a job well done…very excellent customer service. You know how to present and explain plan types for individuals very properly and clearly. I was able to understand plan types and descriptions. Thank you very much. Thanks for a job well done!”– R. Tan in March of 2007
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